Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and outcomes are determined by random chance. Only gamble with money you can afford to lose.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gambling activities. It is your responsibility to ensure you meet the legal age requirements in your jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone else, it may indicate a gambling problem:
- Gambling with increasing amounts of money to achieve the same level of excitement
- Repeatedly trying to cut back or stop gambling, but being unable to do so
- Chasing losses by gambling more to win back money you've lost
- Hiding your gambling activities or lying about the amount of money spent
- Neglecting work, school, family, or personal relationships due to gambling
- Using gambling as a way to escape problems or relieve stress, anxiety, or depression
- Borrowing money or getting into debt to fund gambling
- Experiencing irritability or mood swings when unable to gamble
- Gambling with money intended for essential expenses (rent, bills, food)
- Feeling a loss of control over your gambling behaviour
Self-Help Tools
Most reputable online gaming platforms offer tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you're willing to spend per day, week, or month
- Loss Limits: Restrict the total amount you're willing to lose during a session
- Reality Checks: Enable pop-up reminders of how long you've been playing and how much you've spent
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from your account for a longer period (months or years)
We encourage you to use these tools proactively to maintain healthy gambling habits.
Support and Help Resources
If you or someone you know is struggling with problem gambling, professional support is available. In Australia, the following organisations provide free, confidential assistance:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
Provides counselling, support services, and resources for problem gambling - Lifeline Australia
Phone: 13 11 14 (24/7)
Crisis support and counselling
International Support
- United Kingdom: GamCare (www.gamcare.org.uk) and GamStop (www.gamstop.co.uk)
- Canada: Responsible Gambling Council (www.responsiblegambling.org)
- United States: National Council on Problem Gambling (www.ncpgambling.org)
Take Action Today
If you believe you have a gambling problem or are concerned about your gambling habits, please reach out to one of the support organisations listed above. Seeking help is a sign of strength, not weakness. These services are confidential, non-judgmental, and designed to support you.
Remember: Help is available, and recovery is possible.